Introduction
The National Business Crime Solution (NBCS) plays a pivotal role in tackling business crime across the UK. With its Connect Direct model operating across 17 UK police force areas, NBCS needed a robust solution to enhance intelligence development, improve operational efficiency, and support investigations effectively. In July 2024, NBCS implemented the ShopSafe Alert system, transforming the way their team tracks and manages offenders.
Objectives
Before adopting ShopSafe Alert, NBCS had specific objectives in offender management, including:
- Delivering real time offender and case management.
- Improving operational efficiency and productivity.
- Collate intelligence and develop investigations quickly.
Implementation & Results
Following the integration of ShopSafe Alert, NBCS has experienced significant improvements in efficiency and effectiveness.
Enhanced Productivity & Efficiency Savings
"Since we implemented the ShopSafe system in July 2024, our NBCS local team has been able to work more effectively, achieving noticeable improvements in productivity and efficiency savings," says Sarah Bird, Head of Local Services at NBCS. "Our team leads the efforts to manage offender activity, and the ShopSafe platform supports us in targeting localised prolific offenders across 17 different police force areas nationwide."
Real-Time Offender Management & Case Tracking
ShopSafe Alert provides NBCS with valuable tools for offender management and case tracking, enabling teams to maintain real-time visibility on active offenders.
"The ShopSafe Alert system provides our team with valuable tools, including offender management and case tracking functions, which allow us to maintain real-time visibility on active offenders. This capability enables us to support investigations and build a fuller intelligence picture, resulting in positive outcomes for the communities our member businesses serve."
AI-Powered Intelligence & Proactive Offender Tracking
The built-in AI-driven intelligence enhances NBCS’s ability to identify offenders, including recognising commonly used nicknames. However, it is the expertise of NBCS’s Business Crime Liaison Officers that makes the most significant impact.
"The built-in AI helps us quickly identify offenders, including recognising commonly used nicknames," Bird adds, "but it’s our dedicated Business Crime Liaison Officers who do the essential work of identifying, tracking, and managing these offenders. By using the system’s case management functions, they keep our members informed of progress, enhancing both engagement and communication."
Conclusion
By adopting ShopSafe Alert, NBCS has significantly strengthened its approach to offender management. The system has empowered their team with:
- Real-time intelligence to track and manage offenders efficiently.
- AI-powered tools to enhance identification and case management.
- Improved communication between NBCS, law enforcement, and member businesses.
The partnership between NBCS and ShopSafe continues to demonstrate how technology-driven solutions can enhance business crime prevention, support investigations, and protect communities across the UK.
