ShopSafe ONE: the all-in-one body worn camera for retail

A traditional body worn camera only records, and footage usually uploads when it is docked at the end of a shift. ShopSafe ONE uploads over 4G or Wi-Fi as it records, and replaces the separate radio and panic alarm colleagues would otherwise carry: one press of the panic button streams live video and audio to responders, push-to-talk handles team communication, and live facial recognition warns colleagues when a known offender enters the store.

ShopSafe ONE can be bought outright, or taken on a hire contract or Service Exchange subscription, which include warranty cover for the full contract and a 48-hour replacement for faulty devices. Pricing depends on the number of devices and the software you need, so book a demo or call 0345 350 3798 for a quote.

Yes, retailers can use body worn cameras, but footage of people is personal data under UK GDPR, so they must be used lawfully. That means having a clear purpose, completing a data protection impact assessment (DPIA), being transparent that recording takes place and setting a retention policy. The ICO's guidance on video surveillance covers body worn video, and we recommend involving your data protection officer before rollout.

The ICO expects organisations to be open about recording. Common practice is for colleagues to say when they start recording, and ShopSafe ONE's visible design and customisable face plates, which can carry a message such as a recording notice, make it clear to customers that incidents are recorded.

When a known offender is detected, the colleague gets a discreet alert on the device's small top screen and can check the match on the companion app. Facial recognition can be ring-fenced in line with your DPIA and legitimate interests assessment, for example so it only works in store, and it is powered by Alert or your existing intelligence system.

Footage is encrypted on the device with AES-128, uploaded as it is recorded and stored in your secure evidence vault or directly in the Alert crime intelligence platform. ShopSafe holds ISO 27001 and Cyber Essentials certification.

ShopSafe ONE has a 2400mAh battery designed to last a full shift: approximately 8 to 10 hours at 1080p, 10 to 12 hours at 720p and 12 to 14 hours at 480p, based on event-based recording with periodic streaming. Recording continuously, it lasts about 4 hours at 1080p. Power saving features such as standby when the device is stationary help extend it further, and a full charge over USB-C takes 3 hours or less.

No. Evidence uploads without docking stations or onsite infrastructure, so there is no waiting for footage to transfer at the end of a shift. For teams that share devices, a multi-unit charger is available.

Yes. ShopSafe ONE works as a walkie-talkie with other ONE devices and can connect to existing radio systems through a gateway. An open API links it to EAS barriers, call points and self-checkouts, panic alarms can be routed into your existing VMS, and it connects to services such as Peoplesafe and Aura.

Yes. ShopSafe ONE has a 30-second pre-record buffer, so footage captures the 30 seconds before a colleague starts recording, and a 30-second post-record buffer after they stop. Video is recorded in up to 1080p at 30 fps with a 104° horizontal field of view.

ShopSafe ONE keeps recording to its encrypted 64 GB internal storage, which can be expanded with a lockable microSD card of up to 256 GB. Footage can upload over Wi-Fi instead of 4G, or through the USB-C charging dock.

ShopSafe ONE is rated IP67 for dust and water resistance, survives drops of up to 1.5 m and operates from -20°C to 60°C. It is UKCA, CE and FCC certified.

Yes. ShopSafe ONE is built for retail colleagues, Business Improvement Districts (BIDs), Business Crime Reduction Partnerships (BCRPs) and security teams. GPS location, lone-worker support and a dedicated SOS button suit patrolling officers as well as shop floor staff.

Devices come with a 12-month warranty against manufacturing defects, with the battery warranted to keep at least 80% of its capacity, and 90 days on accessories. On a hire contract or Service Exchange subscription, devices are covered for the whole contract with a 48-hour replacement, and accidental damage is covered for a flat fee of £100.