ShopSafe Signal records every call on your radio network, transcribes it, and uses AI to turn radio traffic into incidents and reports. The intelligence your members share on the radio is kept, not lost.
Included at no cost with every ShopSafe community safety radio system
Excluded male seen outside a pharmacy, then followed on CCTV towards the bus station. Control room informed. Police aware.
Members call out sightings, descriptions and incidents on the radio all day. Nobody has time to listen back through hours of calls, so what was said disappears.
“At the moment there is no realistic way I can listen back through radio traffic every day, or even every week, so there is probably a lot of useful information being lost.”
Rich Lane, Head of Operations and Business Crime, It’s In Nottingham
Signal sits between your radio network and Alert. Every call goes through the same five steps.
AI reads each call and gives it a category, a priority and a plain-English summary. Related calls are threaded into one incident and analysed together.
Examples anonymised from live Signal incidents.
A woman wanted on a fail-to-appear warrant kicks a supermarket’s front door, then leaves towards a nearby street three minutes later. Six radio calls threaded into one incident with description, time and direction of travel.
A known repeat offender on a bicycle is ejected from a department store with a man who may be under a recent exclusion. CCTV tracks them away from the area. The kind of sighting that should reach Alert.
An attempted theft of clothing, the suspect changing in a shopping centre toilet, and a possible associate arriving later. Eight calls across half an hour become one readable timeline.
| Category | Incidents | Share |
|---|---|---|
| Suspicious activity | 3,291 | 43.7% |
| Shoplifting | 2,167 | 28.8% |
| Antisocial behaviour | 1,620 | 21.5% |
| Theft | 866 | 11.5% |
| Public order | 662 | 8.8% |
| Violence | 522 | 6.9% |
| Trespass or banned person | 433 | 5.8% |
| Drugs | 214 | 2.8% |
| Criminal damage | 184 | 2.4% |
| Weapons | 125 | 1.7% |
| Robbery | 78 | 1.0% |
| Missing person | 68 | 0.9% |
| Fraud | 64 | 0.9% |
Signal records every call that goes through your radio network, so you can find and replay what was said at any time.
Signal transcribes every call, so you can read the network instead of listening to it.
Engagement is the biggest challenge for most partnerships. Signal measures it from the radio traffic itself.
Count what the radios do: calls, incidents, high-priority reports and sightings of banned people, ready to share with members.
“It could also help us show the value of the radios much better. It gives us some actual evidence to show members and the Board what the scheme is doing.”
Rich Lane, Head of Operations and Business Crime, It’s In Nottingham
Signal does the listening, but people make the calls that matter.
Signal and Alert work together, so what is said on the radio becomes intelligence your whole partnership can use.
Radio incidents arrive in Alert as drafts for your team to review, then become offender intelligence and bulletins.
Sightings of excluded people and CBO subjects on the radio are flagged to the right people.
ShopSafe is the only radio company with its own in-house software development team. That is what lets us build products like Signal, instead of waiting for a supplier to.
We are the only radio company with an in-house software development division. We design and build our own products, so we can create new ones like Signal.
Signal can record and understand every call because ShopSafe runs the radio platform the calls travel over. Sharing software companies never hear the radio.
Incidents go straight into Alert, our own crime intelligence platform. Radio companies have no intelligence platform to send calls to.
It’s In Nottingham was the first partnership on Signal. Its members already call out sightings and incidents on ShopSafe radio every day. Now every call is kept, grouped into incidents and reported.
“The biggest benefit for me would be being able to quickly see what has actually been happening across the radio network without having to sit and listen to hours of calls.”
Rich Lane, Head of Operations and Business Crime, It’s In Nottingham
Nottingham’s members already share sightings and incidents on the radio every day. Signal now keeps every one of those calls, groups them into incidents and reports on them, so the BID can see what is happening across the city without replaying a single call.
Read the Nottingham storyWhat Nottingham asked for as the first partnership on Signal, and where each one stands.
Nobody can sign up. Your admins invite the people who need access.
Each partnership sees only its own radio traffic, never another scheme’s.
Admin changes to users and access are recorded.
Each partnership sets how long recordings are kept and chooses the region they are hosted in, to match its own data protection policy and DPIA.
ShopSafe Signal is radio call recording, transcription and AI incident detection for community safety radio schemes run by Business Improvement Districts (BIDs), Business Crime Reduction Partnerships (BCRPs), Shopwatch and Pubwatch schemes. It records every call on a ShopSafe radio network, turns each call into text, uses AI to categorise and prioritise it, groups related calls into incidents, and sends them into Alert as drafts for review. It is made by ShopSafe, the only radio company with its own in-house software development team.
Signal is included at no cost with every ShopSafe community safety radio system. There is nothing extra to buy or set up for your members.
Signal works with ShopSafe’s 4G smart radio network today. DMR radio systems can connect through a gateway.
Radio calls are often short and noisy, so Signal checks each call for real speech before it is analysed. Every transcript sits next to the recording, so you can always play the call back to hear exactly what was said.
Only people your admins invite. Each partnership sees only its own talkgroups, and admin changes are logged.
You decide. Each partnership sets its own retention period to match its data protection policy.
In the hosting region you choose.
Signal sends radio incidents into Alert as drafts for your team to review, then turns them into offender intelligence and bulletins. Sightings of excluded people and CBO subjects are flagged to the right people. Nothing about an individual reaches Alert without a person approving it.
We’ll show you a day of radio traffic as incidents: play the calls, read the transcripts, then see the monthly report.
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