Build your community’s safety network.
Radio, crime intelligence and every word said in between, from the only provider that does all of it. ShopSafe connects retailers and licensed premises with each other, the police and CCTV for Business Improvement Districts (BIDs), Business Crime Reduction Partnerships (BCRPs) and Shopwatch, Townlink and Pubwatch schemes, and runs the scheme for you.
Retail crime is reaching every high street
Partnerships bring businesses, the police and CCTV together to tackle it. But the pressure on every scheme is growing.
Source: British Retail Consortium Crime Survey 2025.
Three problems every partnership faces
Members who stop engaging
Radio schemes and reporting apps fall out of use when they are slow or awkward, and low usage weakens the whole partnership.
Alert keeps reporting to about 60 seconds. Signal shows who is using their radio and who has gone quiet, so you know who to call.
Intelligence lost on the radio
Most of what members report happens on the radio. Nobody has time to listen back through hours of calls.
Signal records and transcribes every call and groups them into incidents, so sightings and patterns are kept.
Proving the scheme’s value
Levy payers and boards want evidence the scheme works, and renewal ballots depend on it.
Signal and Alert report calls, incidents, repeat offenders and member activity, ready for board meetings.
“At the moment there is no realistic way I can listen back through radio traffic every day, or even every week, so there is probably a lot of useful information being lost.”
Rich Lane, Head of Operations and Business Crime, It’s In Nottingham
Engagement is the scheme
When members use the scheme, it works. Love Newmarket BID’s town ambassador took Alert from 36 users to 207, and one report now sets off 207 devices across the town. A shared image led to a named suspect and a successful prosecution.
Four parts, one network
Radio and Alert are what members use every day. Signal joins them together. Our managed service keeps it all running.
Smart Radio and Dispatch
- Push-to-talk over 4G with no coverage limits
- Panic button starts live video to the control room
- GPS shows who needs help on the map
ShopSafe Signal
- Every radio call recorded and transcribed
- AI groups calls into incidents
- Included at no cost with our radio systems
Alert crime intelligence
- Incidents reported in about 60 seconds
- Offender galleries, exclusions and bulletins
- Police see what members see
- National retailers’ data shared in, with their agreement
The managed service
- Sign-ups, agreements and billing handled for you
- Next-day service exchange and 24/7 support
- Ambassadors and canvassing to grow membership
Every radio call, turned into intelligence
Signal records every call on your radio network, transcribes it, and uses AI to group calls into incidents. Every sighting is kept, and every member’s radio use is visible. It is included at no cost with every ShopSafe community safety radio system.
- RecordEvery callSearchable, ready to play back and download.
- TranscribeEvery wordCalls turned into text you can read and search.
- AnalyseAI on each callCategory, priority and a plain-English summary.
- GroupIncidentsRelated calls threaded into one incident.
- ActReports and AlertBoard-ready reports, and incidents sent into Alert.
“It could also help us show the value of the radios much better. It gives us some actual evidence to show members and the Board what the scheme is doing.”
Rich Lane, Head of Operations and Business Crime, It’s In Nottingham
The only full solution provider
Radio companies sell the handsets and the network. Sharing software companies sell an app. Buy from both and you get two contracts and a radio network that never talks to your intelligence. ShopSafe does the whole job.
One provider, the full solution
Radio, control room dispatch, crime intelligence, body-worn video and the managed service from one supplier with one support team.
Our own software team
We are the only radio company with an in-house software development division. That is how we built Signal: we run both the radio platform and Alert, and our own team joins them together.
Our own hardware
ShopSafe ONE is our own device, designed to work with radio, Dispatch, Alert and Signal from the start.
| What the partnership gets | Radio companies | Sharing software | ShopSafe |
|---|---|---|---|
| Radios and a 4G radio network | Yes | No | Yes |
| Control room dispatch, panic alarms and live video | Some | No | Yes |
| Incident reporting, offender galleries and bulletins | No | Yes | Yes, Alert |
| National retailers’ own incident data shared into the partnership | No | Some | Yes |
| In-house software development team | No | Yes | Yes |
| Radio calls transcribed, analysed and turned into incidents | No | No | Yes, Signal |
| Own body-worn hardware built into the system | No | No | Yes, ShopSafe ONE |
| Body camera evidence straight into intelligence | No | Some | Yes, automatic |
| Member sign-ups, billing and fleet managed for you | Some | No | Yes |
| Suppliers and contracts to manage | Two or more | Two or more | One |
“Some” marks features individual competitors may offer in part.
ShopSafe ONE, built for the whole system
Neither type of competitor makes its own device. ShopSafe ONE is ours, so it works with everything else: it talks on the radio network, streams to Dispatch, and uploads evidence straight into Alert, where footage becomes incidents and offender profiles.
- Body camera and two-way radio in one 130g device
- One press streams live video and location to the control room
- Evidence uploads over 4G with no docking station
- Built for wardens, rangers and security teams
Partnerships already doing this
BIDs and BCRPs running ShopSafe today, in their own words.
“Beforehand it was disjointed. Now everyone can see what’s happening.”
Nottingham’s BID runs the full ShopSafe system. Its security provider carries radios, body cameras and Alert, and is sent to the hotspots the incidents reveal.
Rich Lane, Head of Operations and Business Crime, It’s In Nottingham
Read the Nottingham storyCarnaby Street’s businesses all carry ShopSafe radios, calling out sightings to each other and reporting into Alert. SBN’s member survey found businesses feel more part of a community.
Rachelle O’Sullivan, Head of Partnerships, Safer Business Network
One report now reaches 207 devices across the town, and Suffolk Police see what businesses report as it happens.
Natalie Robinson, Manager, Love Newmarket BID
Read the Newmarket story“An iron ring around the retail sector.”
Liverpool BID Company has adopted Alert to replace its existing system across the city. Businesses now report incidents in 60 seconds and share what happened in real time.
Perry Daly-Ryall, Operations Manager, Liverpool BID Company
Watch the Liverpool launchWe run the kit, the billing and the admin
Your team runs the partnership. We take on everything else.
Service Exchange
A battery, antenna, charger or radio replaced next day, with return packaging for the faulty part, at no extra cost.
24/7 Support
Engineers on hand day and night so the network is live when members need it.
Managed Billing
We invoice members and collect radio income and partnership fees for you.
Member Management
Online sign-ups and hire agreements, radios assigned to members, and prompts when a radio goes quiet.
Membership Growth
Telephone canvassing, local meetings and ShopSafe ambassadors in town to sign up new members.
Training
On-site training, an e-learning portal, instruction sheets and quick-start videos.
Trusted with your data
We help partnerships complete their DPIA, and each partnership sets its own data retention and hosting region.
What partnerships ask us
What does ShopSafe do for BIDs and BCRPs?
ShopSafe provides the full community safety system for Business Improvement Districts (BIDs) and Business Crime Reduction Partnerships (BCRPs): 4G smart radios and CCTV control room dispatch, Signal radio call recording and AI incident detection, the Alert crime intelligence platform, ShopSafe ONE body cameras, and a managed service that runs the scheme. It is used by partnerships including It’s In Nottingham, Liverpool BID Company, Love Newmarket BID, Chelmsford BID and Safer Business Network in London.
Do you run Shopwatch, Townlink and Pubwatch radio schemes?
Yes. Shopwatch, Townlink, Pubwatch and night-time economy radio schemes all run on ShopSafe radio, with the same Signal, Alert and managed service as a BID or BCRP scheme. We can take over an existing scheme and move members across.
Do you work with councils and local authorities?
Yes. Councils use ShopSafe to connect their CCTV control rooms to local businesses, and to support community safety partnerships alongside BIDs and the police. St Albans CCTV control room, for example, shares what it sees with ShopSafe members across the district.
We already have a radio scheme. Can we switch?
Yes. We move members onto ShopSafe radios and Alert, handle the sign-ups and agreements, and train members on site. Liverpool BID Company replaced its existing system with Alert across the city.
Will our members actually use it?
Reporting in Alert takes about 60 seconds, and organisations see a 350% increase in reporting compared with legacy platforms. In Newmarket, users grew from 36 to 207. Signal shows which radios have gone quiet so your team can follow up.
We don’t have the staff to run a scheme. What do you take on?
On the managed option we handle member sign-ups, hire agreements, invoicing, faulty kit and 24/7 support. On Alert Managed, our analysts also run your intelligence: incident and offender data, intelligence packs, compliance and member growth.
How do you handle data protection and facial recognition?
ShopSafe is ISO 27001 and Cyber Essentials certified. Facial matching is configured in line with your DPIA and can be limited to set areas. Each partnership sets how long Signal keeps recordings and which region they are hosted in, and a person reviews anything the AI flags before it reaches Alert.
How do the police get involved?
Officers can have access to Alert and see what members report as it happens, at no cost to the force. Businesses report once instead of twice, and police can share wanted offenders and CBO conditions back to members. Suffolk, Nottinghamshire, Essex and Hertfordshire police all work this way.
How do we show the board the scheme is working?
Signal reports radio calls, incidents, high-priority reports and sightings of banned people, and Alert reports incidents, offenders and member activity. Reports export to PDF and Excel and can be emailed on a schedule.
What does it cost?
It depends on the size of the scheme, which Alert package you choose, and whether radios are managed by us or by the partnership, hired or bought. Signal is included at no cost with every community safety radio system. Book a demo and we will put together options for your scheme.
See the whole system working for your town
We’ll show you the panic button reaching the control room, a day of radio traffic in Signal, and an incident going out to every member in Alert.
Or call 0870 240 5538
