Liverpool BID CompanyIn partnership with
Liverpool BID Company

Liverpool Is Live on ShopSafe Alert

60-Second Incident Reporting, City-Wide

Liverpool BID Company has adopted ShopSafe Alert to replace its existing system across the city. Reporting an incident used to mean paperwork, phone calls and a long wait. Now businesses report in 60 seconds and share what happened in real time. See how your BID can do the same.

Shaun HollandDirector of Operations, Liverpool BID Company

Can a Busy Business Open It, Report and Get Back to Work?

New tech usually means more work for the people who have to use it. Shaun Holland wanted the opposite for Liverpool.

As Director of Operations at Liverpool BID Company, his test for Alert was simple: can a busy business open it, report what happened, and get back to work?

  • Reporting an incident now takes 60 seconds
  • No more paperwork, phone calls and long waits
  • Adopted to replace the BID's existing system across the city
Perry Daly-RyallOperations Manager, Liverpool BID Company

“An Iron Ring Around the Retail Sector”

That's what Perry Daly-Ryall wants Alert to build in Liverpool.

Alert gives businesses one place to report incidents in real time, share information, and connect faces, people and places, so offenders are recognised across the whole city centre rather than one store at a time.

  • Used by daytime and night-time economy businesses
  • Offender profiles, incidents and evidence linked in one place
  • Businesses, security teams and police working from the same intelligence

The Liverpool Model

One platform for the whole city centre. Day and night.

A more modern, connected and intelligent approach to incident reporting, offender identification and information sharing.
Liverpool BID Company, on moving to ShopSafe Alert in August 2026
865Levy payers
3Business Improvement Districts
60 secTo report an incident
Day & nightDaytime and night-time economy

Alert sits at the heart of Liverpool’s BID Safety Partnership, an accredited Business Crime Reduction Partnership that brings together:

  • Levy payer businesses
  • Security teams
  • Merseyside Police
  • Liverpool City Council
  • Liverpool Nightlife CIC

What Your BID Gets with Alert

The tools Liverpool BID Company chose for its city centre, ready for your district.

Reporting Staff Actually Use

Fast, custom report forms let staff log an incident in 60 seconds and get back to the shop floor.

  • Fast reporting
  • Custom forms

Spot Repeat Offenders City-Wide

Every report links to offender profiles and past incidents, so a face seen in one store is recognised in the next.

  • Linked profiles
  • Search and filtering

Evidence in One Place

Photos, footage and incident details are stored together and shared securely with partners, helping build investigations.

  • Evidence management
  • Automated workflows

Everyone Alerted in Real Time

Instant group messaging keeps businesses, security teams and police in the loop the moment something happens.

  • Group messaging
  • Real-time alerts
Explore Alert

Partnership

Liverpool BID Company logo

Liverpool BID Company

Runs Liverpool's Retail & Leisure, Culture & Commerce and Accommodation BIDs, and the BID Safety Partnership

ShopSafe logo

ShopSafe

Technology partner providing the Alert crime intelligence platform

Bring the Liverpool Model to Your District

See the platform Liverpool BID Company chose, and talk through what a launch would look like for your levy payers, security teams and police.

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View Online Demo

See how Police Intel Hubs works with a guided interactive demo